Interview with Qserve's US Agent Representative & Office Manager, Jennifer Hadfield
1. Tell us a bit about yourself.
I manage the daily operations and activities for Qserve Group’s US office and reside on the east coast. Before joining Qserve in early 2016, I did not have previous experience in the industry of medical device regulation, so I have learned a great deal in the past few years and find it simply fascinating.
2. What does a typical Qserve working week look like?
My days are typically spent responding to client emails, supporting Qserve’s US team of consultants who are spread across the country, registering manufacturers and importers with the FDA, and fulfilling my responsibilities as a US Agent Representative for foreign establishments.
3. How would you describe your work experience as a US Office Manager with Qserve?
Managing the US office is both challenging and rewarding. Being a member of a global organization is fascinating and working among such talented and skilled colleagues is a privilege.
4. What is your specialization?
I mostly focus on FDA related work, such as registering manufacturers in FDA’s database, managing their accounts and current device listings, notifying clients of significant changes or updates from FDA, and assisting with the annual renewal of FDA registered establishments. I also prepare and deliver copies of 510(k) submissions to the FDA.
5. What do you hope your position contributes to the team?
I hope that I provide excellent and efficient support, to both my clients and colleagues. I am very enthusiastic and enjoy building relationships with everyone I encounter each day.
6. Anything else you would like to share with us?
I hold a bachelor of music degree in French horn performance. When I mentioned not having a background in the industry, I was not exaggerating!
Do you wish to know more about my work as a US agent representative and how we can assist you? Read my blog: