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Service Area

European Authorized Representative

Qserve acts as your trusted EU legal representative for medical devices and IVDs, ensuring MDR/IVDR compliance and smooth access to the European market.

Local Representation

EU Authorized Representative (EC REP)

The European Union requires any non-eu manufacturer who intends to sell their devices in the EU to designate a sole authorized representative (EC REP). The European Authorized Representative will represent your company to the national authorities and shall register your devices in the electronic system before commercialization. It is the liaison between a manufacturer and a national competent authority. The use of name and registered address is on all product related labelling. 

With Qserve as your EU Authorized Representative, you secure a strategic partner committed to protecting your interests in the European marketplace while you focus on innovation and growth.

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European Authorized Representative

Responsibilities of the EU Rep

  1. Access and availability of your most up to date technical file

  2. Act within 24 hours in case of incidents and Field Safety Corrective Action (FSCA) reporting.

  3. First point of contact for the competent authority

Due to the increased liability under the MDR/IVDR, Qserve has updated her processes and systems to meet the requirements underlying article 11. Qserve will review your technical documentation and provide support where necessary. Together we ensure that your documentation complies with the regulations. Once completed, your devices will be registered. 

Depending on the classification of the device the type of review may vary. For Class I devices the manufacturer has to self-declare the conformity to the MDR/IVDR. For Class II and III, there is Notified Body involved, and only after approval (CE Certificate) the EAR can register the devices.

Services

EU Authorized Representative Service Package

Legal Address for Product Labelling

Use of Qserve’s EU-based name and address on all product-related labels to meet MDR/IVDR requirements.

Technical Documentation Review

In-depth assessment of your EU Declaration of Conformity and technical files to ensure regulatory compliance.

QMS Documentation Check

Review of your Quality Management System documents to verify alignment with EU regulatory expectations.

Initial Product Registration

Support with preparation and submission of your first product registration in the European electronic system (EUDAMED).

Ongoing Registration Updates

Timely updates of product information and registration data in the electronic system to maintain compliance.

Regulatory Communication

We act as your official point of contact for all communication with EU Competent Authorities.

Complaint & Incident Coordination

Assistance with complaint handling and serious incident reporting, ensuring timely notification to authorities.

Regulatory Change Monitoring

Stay informed on EU regulation changes that may impact your devices, documentation, or market access.

Ad-Hoc Regulatory Support (4 Hours)

Includes 4 hours of expert consultancy to support you with specific regulatory questions or urgent issues.

Engaging with Qserve
Your independent and reliable EC Rep
Legally Established in the EU

Qserve is a fully registered and compliant legal entity in the EU, meeting all MDR and IVDR requirements for Authorized Representatives.

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Official Point of Contact for Regulatory Authorities

We act as your formally appointed EU representative, serving as the direct link between your company and the European Competent Authorities.

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Independent and Trusted Partner

As an independent organization, Qserve provides reliable and unbiased support, always prioritizing your compliance and market success.

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Advice on registration strategies

We guide you through the most efficient regulatory pathways for CE marking and EU market access.

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Ensuring compliance with all EU regulatory requirements

We help you meet the obligations set by EU legislation, including vigilance, documentation, and registration.

Experienced partner for global manufacturers

From startups to global enterprises, Qserve has supported hundreds of manufacturers in navigating the complex EU regulatory landscape.

EC Rep EU-Authorized Rep
Engaging with Qserve

Download the EU Representative brochure to learn how Qserve can act as your EU Rep. 

The EU Rep (EC Rep | EAR) will represent your company to the national authorities and shall register your devices in the electronic system before commercialization.

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